Complaints procedure & performance

Complaints procedure & performance

All Staff have been trained in customer care and are knowledgeable of the complaint’s procedure. You can download a copy of our Customer Care Policy and Complaints procedure.

Related Documents

Return of Information

LVJB Complaints Handling Procedure

All other documents that form part of our Complaints Handling procedure are available to view and download below.

Customer Service rating

When behaviour makes it difficult for us to manage complaints

Sometimes the way someone acts makes it difficult for us to deal with their complaint. Our policy on Unacceptable Actions explains what we do when this happens.

Complaints Performance

We publish complaints performance information on a quarterly basis.
We will publish an annual report once we have published our quarterly reports for 2021/2022.

These reports are available to view and download below.